Shipping policy
We are pleased to offer free standard shipping on all orders placed on our website. An express shipping service is also available at a cost of £20.
Order Cut Off Times:
Our daily order cut-off time Monday to Friday is 12pm. In some cases however, we may be able to ship your item the same day up to 4pm.
Delivery Timeframes:
- Free Standard Delivery – 3-5 working days
- Express Delivery – 1-2 working days
Some items may take slightly longer to dispatch if we need to obtain them from one of our suppliers. In these cases dispatch may take up to 7 working days. Where this applies, it will be indicated on the product page.
Delivery Issues and Missing Parcels
All orders are shipped using tracked delivery services. A tracking number will be provided once your order has been dispatched so you can monitor its progress.
If a parcel is marked as delivered but has not been received, customers must notify us within 7 days of the delivery date so that we can initiate an investigation with the courier. Failure to report a missing parcel within this timeframe may affect our ability to investigate the issue and could result in the claim being declined.
As part of this process, the courier may contact the customer directly via email, SMS, or telephone and request additional information, including but not limited to a Denial of Receipt (DOR) form. This may be required in both digital and/or handwritten formats, depending on the courier’s requirements.
Customers must respond promptly and fully to all courier communications and provide any requested documentation in the specified format. Failure to do so may result in the courier rejecting the claim. Refunds or replacements will only be issued once the courier investigation has been completed and the claim has been approved. If a claim is declined due to late reporting, incomplete information, or a lack of customer response to courier communications, we will be unable to offer a refund or replacement.